Helpline for Veterans

Management of Welfare of Veterans is a thrust area Indian Army. Central Command has taken a major initiative to resolve various problems being faced by the veterans. A help system designate as ‘Surya Help Line’ has been org in the Comd Z as a ‘Single Window’ facility for redressal of grievances of ESMs. The Help system is a two tier organization. The first tier comprises of ESM Service Centres at Stn HQ level and Help Desks at Record Offices. The Service Centres function under respective fmn HQs. The second tier comprises of the ESM Regional Centre at Command HQ level to coordinate the grievance redressal efforts and disseminate information to the Service Centres.

The entire grievance redressal has been computerized with the launch of Surya ESM Management Portal. The ESM Service Centres, acting as the front end of the system are equipped to receive, process and monitor the progress of resolution of complaint utilizing the facilities of the Portal. The Surya ESM Regional Centre is also equipped to receive and process the complaint of veterans.

An Integrated Welfare Complex has also been est at Lucknow that provides the services of Army Placement Node, AWWA and ESM Service Centre to veterans under one roof in the Surya Sainik Suvidha Parisar.

The contact details of the Surya ESM Regional Centre are as under :-

Toll Free No : 18001805666

e-mail : suryaveterans[at]gmail[dot]com

Postal Address :

Surya ESM Regional Centre
c/o HQ Central Comd